Privacy Policy

Using your information

We are committed to protecting your privacy. We will only use the information that we collect by you, about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The information we collect

The type of information we will collect about you includes your name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.

Protecting your information

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Contacting us

If you have any questions or concerns about privacy and our use of your personal information then please call a member of staff on 01704 823666 or you can contact us by email at info@top-trophies-north.com.

What is a Cookie?

A cookie is a small text file stored on your computer when you visit certain websites. Cookies are essential for us to be able to keep track of your progress through our website and remember such things as what is in your shopping basket and any selections/preferences you change during your visit.  They allow us to remember this information for the next time you visit our website.

Cookies are not programs and therefore cannot contain viruses or other malicious software.  Nor do they allow the website to interact in any way with your computer settings or files.

To order products from our website, you need to have cookies enabled, but if you don’t want cookies enabled, please see the Managing Cookies section for assistance on how to turn them off.

We are providing this information in order to comply with recent legislation and to make sure we’re honest and clear about your privacy when using our website.  To read further, unbiased information about the use of cookies, the following website is a useful independent source: https://www.aboutcookies.org/(this is an independent external resource – please note that we can’t be responsible for the content of external websites)

Our Cookie Policy

Without cookies enabled on your computer, tablet or mobile phone, you will not be able to make full use of the online shopping and personalised features on our website.

Our cookies don’t store sensitive information such as your name, address or payment details – they simply associate you with this information for the duration of your session.

Google Analytics

This is a system used by many websites to record information about users that visit a website. These cookies are used mainly to enable us to examine the success of our website, to improve our users’ experience and to differentiate between first time visitors to a website and repeat visitors.

They do not contain any personally identifiable information. You can find out more about how Google use cookies at https://www.google.com/intl/en/analytics/privacyoverview.html

Managing Cookies

If all cookies are disabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching and you won’t be able to add products to your basket and purchase them.

Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or delete cookies from your computer at https://www.aboutcookies.org (this is an independent external resource – please note that we can’t be responsible for the content of external websites)

Please remember that if you delete or restrict cookies from the Top Trophies North website you may not be able to experience the full benefit of some of the features and services the website has to offer.

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