Terms and Conditions
Orders & Returned Goods
The cost of returning goods to us shall be borne by you. We recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Your right to return or cancel goods does not apply to any items that have been engraved or customised specifically for you.
In the event we have to substitute your items we will endeavour to either substitute with a trophy of the same price and quality or upgraded to a larger size.
All heights and descriptions are approximate.
We welcome orders of all quantities and can accept purchase orders from schools, universities alike and government funded events
Policy for Faulty Goods
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
How do I Notify Top Trophies North
You should email us at firstname.lastname@example.org to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please contact a member of the customer support team on 01704 823666 during office hours (9am to 5pm Mon – Thurs, 9am to 4pm Fri.
When sending returns please address the package to:
Top Trophies North
89 The Marshes Lane
Please ensure your package is returned within the 14 day limit.
Delivery & Dispatch
Delivery is FREE on all orders over £200(net) to the UK Mainland.*
Any orders under this are subject to a small carriage charge of £10 (inc VAT)*
Why not Collect? All orders placed online are available to collect from our trophy shop in Preston, following confirmation of completion by our team.
Top Trophies North endeavour to have your awards to you in plenty of time for you occasion, whether it be a School Prize Giving or Sports Presentation. We excel in providing a top class service with a turnaround as quick as 5 working days (stock dependant) We are flexible on timescales and always aim to please.
Customer service, satisfaction and high quality goods are Top Trophies North’s priority. Our attention to detail and professional staff are always here to ensure your experience with us is pleasurable.
*Although we offer a 24hr, from completion of your order, courier service we can not guarantee that once the parcels have left our premises that they will be delivered next day as the boxes are no longer in our control.